Refunds & Cancellation Policy

Super Athlete sells digital services: AI Token packs (one-off), memberships for Academies, coaches, clubs and athlete fan access (recurring), Eddie Johnson programmes (one-off or recurring as shown), and some club and Eddie Johnson merchandise (physical goods). Not every product is on sale at all times.

Before you pay, the secure checkout page shows the product, total price, currency, taxes where applicable and, for memberships, how often you are billed, any free trial and when it ends, and that the membership renews until you cancel.

Payments are processed by Stripe. The payment methods shown on the Stripe checkout page are the ones available to you; depending on your device, country and the checkout, this can include cards and wallets such as Apple Pay or Google Pay. A wallet is a way to pay — the seller is NextGenTM, Inc. and Stripe is the payment processor. We do not currently accept PayPal.

Paid access starts once Stripe confirms your payment. Returning to our site from the checkout page does not on its own confirm a payment.

You can cancel future renewals at any time. Academy memberships, Super Coach subscriptions and athlete fan subscriptions show a Manage billing (or Manage subscription) button on their page once you are subscribed; it opens Stripe’s secure billing page where you can cancel. Other memberships, including club memberships, do not yet have an in-app cancel button: email support@nextgentm.com with your account email and the membership to cancel. Cancellation stops the next renewal; you keep access until the end of the period you have paid for unless a refund applies.

A free trial converts to a paid membership at the end of the trial unless you cancel before then. We do not ask you for a reason to cancel.

Nothing in this policy limits refunds or remedies the law gives you. If a purchase is faulty, not as described, not delivered, charged twice or charged without your authorization, contact us and we will put it right, which may include a repair, re-supply or refund as the law requires.

If you are a consumer in the EU, EEA or UK, you can cancel a purchase of digital content or a digital service within 14 days without giving a reason. For goods, the 14 days start when you receive them; for services and memberships, from the day you buy.

Digital content (such as AI Token packs and programme content): at checkout you can ask us to start your access straight away. We do not currently obtain everything the law requires to end your right to cancel early — your express consent, your acknowledgement that you would lose the right, and a confirmation of the contract sent to you on a durable medium — so your 14-day right stays in place, and using some or all of the content or AI Tokens during the 14 days does not by itself remove it or reduce your refund.

Digital services (such as memberships that give ongoing access): if you expressly asked for the service to start during the 14 days and then cancel, the law may allow us to charge a proportionate amount for what was provided up to your cancellation, but only where we gave you the required pre-contract information, including about this charge, and only as your local law permits. We do not treat digital content as a service for this purpose.

To cancel, tell us clearly within the 14 days. You can use this model text: “To NextGenTM, Inc., 831 N Tatnall Street, Suite M #275, Wilmington, DE 19801, United States, support@nextgentm.com: I hereby give notice that I withdraw from my contract for the following digital content / service / goods: [product]. Ordered on [date]. Name: [name]. Account email: [email]. Date: [date].” We will confirm receipt and refund you within 14 days to your original payment method, without fees.

Under section 44 of the Electronic Communications and Transactions Act you may cancel a goods purchase within 7 days of receipt, or a services purchase within 7 days of the agreement, without reason or penalty, except where the Act makes an exception (for example, services that have begun with your consent before the 7 days end, or goods made to your specification). We refund valid cancellations within 30 days. Your rights under the Consumer Protection Act also remain.

We process refunds that are due within a reasonable time to the original payment method. Purchase complaints are acknowledged within 48 hours and resolved within one month of receipt; write to support@nextgentm.com with your order details.

We honour cancellation and refund rights given by your state or country law, including automatic-renewal rules. Duplicate, unauthorized or incorrect charges are refunded once confirmed.

Email support@nextgentm.com with your account email, the product and the date or Stripe receipt number. Please don’t send card numbers. We reply as soon as we can and tell you the outcome.

Refunds go back to your original payment method. Once we send a refund, your bank or card provider can take several business days to show it; that delay is outside our control. If you open a chargeback, related access may be paused while it is resolved.